Store Policy

Welcome to Dr. Carol Dorsey's website! As a provider of natural products and services for animal naturopathy, we are committed to ensuring your satisfaction. Please read our policies below to understand our procedures and your rights as a customer.

Refund/Return Policy

Returns:

• Original sales receipt must accompany returns.

• We accept returns for exchange or refund within 7 calendar days after the delivery of the product.

• After 7 calendar days, we may offer an exchange or store credit at our sole discretion.

• Items must be in "new, unaltered, and unused condition." This means:

  • Without signs of wear or damage.

  • Returned within 7 calendar days of the delivery date.

  • Not a special or custom order.

  • Noted as returnable in the item description unless otherwise specified.

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Damaged or Incorrect Items:

• If an item is received damaged or incorrectly shipped, contact Customer Support immediately at 800-926-7344 or Carol@Carolspetcafe.com.

• Defective or incorrect items qualify for a refund upon inspection.

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Restocking Fee:

• A 50% restocking fee applies for returned items that are opened, used, and no longer in "new, unused" condition.

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Return Shipping Costs:

• The customer is responsible for return shipping costs if our store is not at fault.

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Contact Information:

• Address: Carols Pet Cafe LLC,  Dr. Carol  Dorsey, 153 Rivendell Rd NW, Willis, VA 24380

• Customer Service Phone: 800-926-7344

• Email: Carol@Carolspetcafe.com

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Coupons/Discounts

• Only one coupon code or cart-level discount is honored per transaction.

• For assistance, contact us at Carol@carolspetcafe.com or 800-926-7344.

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Payment Options Available

•  All secure payments are handled by Wix payment processor on our website. You can choose to store your credit card information, which is inaccessible to anyone else.

• PayPal 

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Disclaimer

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• Dr. Carol  is a pet practitioner and holds a Doctorate degree  in Animal Naturopathy, not a Doctor of Veterinary Medicine (DVM).

• Animal Naturopathy involves natural care methods using food, herbs, supplements, and various healing modalities.

• The methods and products suggested are meant to complement or substitute veterinarian-prescribed methods.

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Important Note:

• Always check with your licensed Veterinarian before using new products, supplements, or suggested solutions for your pet.

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Thank you for visiting Dr. Carol Dorsey's website! If you have any questions or need further assistance, please contact us at the details provided above.