Shipping & Returns

Orders are shipped quickly and packed with care, with easy return options to keep your shopping worry-free.

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Shipping and Returns Policy

Shipping Policy

We currently ship through USPS. We offer several shipping options to accommodate your needs:

FREE Shipping: Available on orders over $75 (US only).
Flat Rate Shipping:
- Orders ship on business days
- During holidays, orders will ship on the next business day.
Priority Mail Shipping (USPS 1-3 business days):
- Orders ship on the next business day.
- USPS typically takes 1-3 business days to deliver packages.
International Shipping:
- Contact us at [email protected] for arrangements.
- Customers are responsible for understanding the customs laws and restrictions of the destination country.

Please provide a valid USPS address to avoid delivery delays.

Refund/Return Policy

Returns:

The original sales receipt must accompany returns.
We accept returns for exchange or refund within 7 calendar days after the delivery of the product.
After 7 calendar days, we may offer an exchange or store credit at our sole discretion.
Items must be in "new, unaltered, and unused condition." This means:
- Without signs of wear or damage.
- Returned within 7 calendar days of the delivery date.
- Not a special or custom order.
- Noted as returnable in the item description unless otherwise specified.

Damaged or Incorrect Items:

If an item is received damaged or incorrectly shipped, contact Customer Support immediately at 800-926-7344 or [email protected].
Defective or incorrect items qualify for a refund upon inspection.

Restocking Fee:

A 50% restocking fee applies for returned items that are opened, used, and no longer in "new, unused" condition.

Return Shipping Costs:

The customer is responsible for return shipping costs if we are not at fault.

Contact Information:

Address: Carols Pet Cafe LLC, Dr. Carol Dorsey, 153 Rivendell Rd NW, Willis, VA 24380
Customer Service Phone: 800-926-7344
Email: [email protected]

Coupons/Discounts

Only one coupon code or cart-level discount is honored per transaction.
For assistance, contact us at [email protected] or 800-926-7344.

Thank you for choosing Carol's Pet Cafe! If you have any questions or need further assistance, please reach out using the contact details provided above.