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SHIPPING & RETURNS

Shipping and Returns Policy

Shipping Policy
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We currently ship through USPS. We offer several shipping options to accommodate your needs:
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  1. FREE Shipping: Available on orders over $75 (US only).

  2. Flat Rate Shipping:

    • Orders ship on business days

    • During holidays, orders will ship on the next business day.

  3. Priority Mail Shipping (USPS 1-3 business days):

    • Orders ship on the next business day.

    • USPS typically takes 1-3 business days to deliver packages.

  4. International Shipping:

    • Contact us at Carol@CarolsPetCafe.com for arrangements.

    • Customers are responsible for understanding the customs laws and restrictions of the destination country.

Please provide a valid USPS address to avoid delivery delays.

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Refund/Return Policy

Returns:

  • The original sales receipt must accompany returns.

  • We accept returns for exchange or refund within 7 calendar days after the delivery of the product.

  • After 7 calendar days, we may offer an exchange or store credit at our sole discretion.

  • Items must be in "new, unaltered, and unused condition." This means:

    • Without signs of wear or damage.

    • Returned within 7 calendar days of the delivery date.

    • Not a special or custom order.

    • Noted as returnable in the item description unless otherwise specified.

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Damaged or Incorrect Items:

  • If an item is received damaged or incorrectly shipped, contact Customer Support immediately at 800-926-7344 or Carol@Carolspetcafe.com.

  • Defective or incorrect items qualify for a refund upon inspection.

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Restocking Fee:

  • A 50% restocking fee applies for returned items that are opened, used, and no longer in "new, unused" condition.

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Return Shipping Costs:

  • The customer is responsible for return shipping costs if we are not at fault.

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Contact Information:

  • Address: Carols Pet Cafe LLC, Dr. Carol  Dorsey, 153 Rivendell Rd NW, Willis, VA 24380

  • Customer Service Phone: 800-926-7344

  • Email: Carol@Carolspetcafe.com

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Coupons/Discounts

  • Only one coupon code or cart-level discount is honored per transaction.

  • For assistance, contact us at Carol@carolspetcafe.com or 800-926-7344.

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Thank you for choosing Carol's Pet Cafe! If you have any questions or need further assistance, please reach out using the contact details provided above.

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